You’ll be at the heart of the guest experience
As Guest Service Manager, you’ll be at the heart of the guest experience, making sure our guests feel welcomed, looked after and very glad they chose Neilson.
This is a hands-on senior management role where you’ll be a visible presence around the resort, building relationships with guests, solving problems and making sure everything runs smoothly.
You’ll oversee key parts of the guest journey, including arrivals and departures, resort transfers, social activities and evening entertainment, while working closely with the General Manager, Activity Manager and wider resort team.
We’re looking for a confident, organised and naturally personable leader who can think on their feet, bring people together and help create holidays our guests remember for all the right reasons.
Guest Service Manager
Your primary responsibility will be to connect with all guests throughout their holiday, address issues, defuse complaints efficiently and ensure that we consistently exceed expectations.
LOOKING AHEAD TO SUMMER 2028
If you're not available until summer 2028, don't worry. The applications for summer 2028 will open around mid-September 2027.
Please complete the form linked below to register your interest and we will let you know when the applications are open.